Q What should I do if my items are damaged upon arrival?
A Please inspect all the merchandise upon arrival and any damaged shipments must be reported immediately to the carrier driver with written statement.
Q How do I inform you regarding my defective items?
A For the defective goods, please email us with details and we will assign the RMA for return approval.
Q Under what condition you will accept as a valid return?
A We will accept any reasonable returns but items must be on never used, clean condition and in original packaging.
Q Is there any charge for my return items?
A 15% restocking fee will be applied and buyer pays for the return shipping cost. Shipping costs are non-refundable.
Q How long will it take to get a refund?
A Credit will be issued after the return item is received and passes inspection.
In case you have any enquiry or question please Contact Us or Email to sales@bigwheelparts.com.